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Questions about the product, your plan, your account or how a number is calculated? Send a message here. A real person reads every one and usually replies within a business day.

What to write about

The numbers: How a correlation, overlap, concentration score or CopyAware Score was worked out, or a figure that looks wrong. Name the traders or basket so we can check it.
Plans and billing: Free versus Pro, switching between monthly and annual, a charge you don't recognise, or cancelling.
Your account: Signing in, resetting a password, or a question about the data we hold. Write from the email on your account.
Bugs and ideas: Something broken or confusing. The page address and what you expected to see help us fix it faster.

What to expect

Who reads it: A real person, not a bot or a ticket queue
Reply time: Usually within a business day
Reply goes to: The email address you enter in the form
Prefer email?: support@copyaware.com

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What we can’t help with.

Most answers are already written up. Try help and support, the pricing page or the privacy policy first.

Your eToro account: CopyAware never connects to eToro accounts, so we can't see your positions, deposits or copy settings. For those, contact eToro directly.
Which traders to copy: CopyAware is informational, not financial advice. We'll explain what a number means, but we won't tell you who to copy or when.
Speaking for eToro: CopyAware is independent and not affiliated with or endorsed by eToro. We read eToro's public data; we don't represent them.